It is important to make sure that your underlying computer network running fine. We recommend to use proper business Switches and a Firewall Router that can provide bandwidth reservation for VoIP. Youtube, Torrent, Facebook are very bandwidth hungry sites so we recommend to have a Internet access regulation policy, as well to filter those service, especially if you dont have a dedicated internet line for voice.

Most broadbad internet speeds are fast enough to handle VoIP, we still recommend if possible to have a dedicated line for Telephony which can be used as backup line for data too or vice versa. Important are a good Firewall / Router that provids Voip proritization and protection, layer 2 switch and all in all a stable network implementation. Voip is only as good as your weakest device.

Malaysia does not support Number porting thus numbers cannot be moved there are ways to retain, forward or even adding a toll free number . Please contact our team with your business requirement and we will aid you in finding a workable solution.

We have a variety of ways to integrate with existing phone systems beyond providing affordable call rates. Add on Capacity with a SIP trunk,  High Availability, Remote Worker Integration, Emergency / DR Phone System, Internaitonal Phone numbers and more.

After you signed up and you ordered phones from us then we will ship them pre configured to you, you only need to conect them to your network. We provide you with Free Installationm support via remote. If you want us to install the phones for you we can do so against a small Fee. Support can be reached during the normal operating hours via helpdesk ticket or email. If you need Enterprise class support we do provide a VIP support option. solution. More info via: https://support.astervox.com