Astervox is the governance middleware that controls what AI can retrieve, locks instructions to approved versions, and preserves point-in-time evidence for audits and incident reconstruction.
GOVERNS AI AGENTS ACROSS ALL MAJOR PLATFORMS
Regulators, auditors, and executives don't ask what your AI knows now. They ask what it knew last Tuesday when it gave the wrong advice.
Ghost Knowledge — outdated drafts, deprecated policies, toxic data that humans can see but should never reach customers.
Prompts change directly in runtime platforms with no version control, approval gates, or audit trail.
Thumbs up/down is not auditable evidence. Without calibrated evaluation, quality claims are indefensible.
Most organizations have far more operational knowledge than they think — and a large portion is toxic. Outdated pricing, draft policies, deprecated procedures, cached PDFs from years ago remain discoverable.
When AI retrieves this content, it presents it with confidence and authority. It has no way to know whether something is a draft, obsolete, or context-dependent — unless your organization enforces that distinction.
Mandates record-keeping and human oversight for high-risk systems. Penalties up to 7% of global turnover.
Federal Audit Office identified gaps in "impact monitoring" and "trustworthiness evaluation" of AI systems.
Gartner predicts PoC failures due to poor data quality and inadequate risk controls. Governance rescues failing projects.
Astervox capabilities map directly to control requirements in major regulatory frameworks. Comprehensive compliance documentation available.
Articles 9-15
Circulars 2017/1, 2018/3, 2023/1
EDM, APO, BAI, DSS, MEA
Astervox is governance middleware that sits between your knowledge sources and AI platforms — providing an independent control layer that audits the vendors, not competes with them.
Separate human visibility from AI authorization. Drafts and archives remain accessible to humans but blocked from AI retrieval until verified.
Preserve point-in-time state of all AI-relevant assets. Reconstruct exactly what knowledge and which prompt version produced any output.
Content changes automatically create new versions, reset approval status, and force re-evaluation before deployment.
Reviewers scored for consistency against version-locked Gold Standards. Evaluator Reliability Index (ERI) ensures defensible quality assessments.
Single governance policy layer across Cognigy, Salesforce, NICE, Genesys. Enforce rules everywhere, not just where convenient.
Monitor for unauthorized changes to prompts and configurations. Auto-alert on drift, force re-evaluation or auto-revert.
Turn an abstract governance problem into a concrete, solvable project with immediate executive visibility. Our metadata-only scan identifies outdated, conflicting, and unverified content — without ingesting sensitive data.
Contact centers already run mature QM disciplines for human agents. Astervox extends that same rigor to AI agents — making adoption intuitive.
Challenges: FINMA compliance, customer advice accuracy, audit trail requirements
Astervox Fit: Temporal governance provides evidence for regulatory defense
Challenges: Policy accuracy, claims processing, data sovereignty
Astervox Fit: Swiss data residency + human evaluation gates
Challenges: High interaction volume, brand consistency, escalation quality
Astervox Fit: Scalable governance across millions of interactions
Challenges: Patient safety, clinical accuracy, HIPAA/GDPR compliance
Astervox Fit: Strict approval workflows + calibrated evaluation
Native platform guardrails (Salesforce, Microsoft, NICE) cannot serve as their own auditor. Regulators require segregation of duties. We audit the vendors — we don't compete with them.
Our governance layer scans metadata without ingesting sensitive content. Bypass InfoSec objections that stall competitors requiring full data access.
Enterprises run Salesforce for Service, SharePoint for Policy, Cognigy for Bots. Governance fails at the seams. We close the gaps.
Once Astervox becomes the system of record for AI governance decisions, removing us means losing the audit trail that proves why AI outputs were authorized.
Start with a Flash Audit to quantify your Ghost Knowledge risk, or schedule a demo to see the full governance platform.
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