FEATURES AND BENEFITS
Your customers rely on you for more than just your great service. Most of all, they expect that you handle them with the attention and care that won their trust in the first place. We build professional phone systems for businesses of all shapes and sizes with the critical features that ensure your customers trust will always be well-placed.
Never-busy phone lines, automated greetings, advanced transferring, recording, call-forwarding, and many more features are included with with Astervox VX Hosted telephony system. Between the simplicity of our web-based management and the confidence of multiple redundancies, you can rest easy knowing that your customers can reach you whenever they need you. Take a look at our features listed below to get started.
Call Centers
full call center support
ACD queueing
load distribution
agent presence
Skills-based call routing
Queue optimization
Overflow queues
Secure queues
Call-waiting
Realtime monitoring
Realtime Reports
WallBoard
Whisper / ListenIn
Agent wrap-up time
System Features
Central business number (Pilot Number)
User / Employee Extension
Unlimited scalability
Realtime monitoring
No busy signals
Comprehensive data security
Call Answering
Auto-attendant (virtual receptionist)
Custom greetings
Music-on-hold
Announcements
Day and night modes
Direct Inward Dial (DID)
Flexible Mp3-based jukebox
Mobile Extension
Advanced call transfers
Time based Routing
Choose your Phonetype
Global Phone Numbers
E-Fax Solution
Never full mailboxes
Centralized Fax Storage
Fax to Email
Fax viewing options
Fax Forwarding
Job Management
User Profiles
Extension Features
Advanced Caller ID
Follow-me
Configurable call preview
Call screening
Call answer security
Do-not-disturb
Voicemail
Voicemail to Email
Personal Voicemail greeting
Enterprise Conferencing
unlimited conferencing
Private Conference
Flexible security
Multi Number DialIn
Global Number DialIn
Personalized Announcements
Personalized Music
Easy-to-use