Replace your traditional phone system with an affordable, complete Cloud PBX solution.
Welcome Astervox – Hosted PBX Solutions
As one of the first cloud communication provider in Malaysia as well an early innovator of cloud communications, Astervox saw a new way to revolutionize business phone systems using the power of the cloud. Astervox developed a virtual PBX (also known as cloud, hosted, or IP PBX) solution called Astervox VX, which surpasses the feature set of traditional PBX —voice, fax, voicemail, extensions, conferencing, paging, intercom calling, etc. — without the expense and limitations of hardware.
Astervox provides hosted Business phones systems and Hosted Call Center Solutions affordable and easy to use to give your business the tools you need for improved communication and customer service.
INTRODUCING FLEXIBLE SOLUTIONS
Business PBX
Hosted Call Center
Mobile Integration
Reports & Statistics
More Features than you can poke at!
Caller ID
See who is calling you, no need to write down phone numbers on easy to loose pieces of paper anymore.
SIMULTANEOUS RING
When somebody calls your desk extension, our system can simultaneously ring multiple devices like your mobile phone, another extension or even another branch phone line.
CUSTOM MEDIA
No more nasty on-hold music. You can change your on-hold music anytime, upload new custom IVR sound files based on holiday season or any other occasion.
FOLLOW ME
Inbound calls will ring a list of numbers in turn. Call your desk phone, then your mobile, then your house.
High Availability
Astervox voice platform is hosted in multiple data centres. If one is to fall out of service, our high-availability secondary sites will take over automatically.
Easily Scalable
Single phone to hundreds of phones. Your rapidly expanding business can grow without the need to buy expensive line cards or new PABX systems any longer
Caller ID BLOCKING
If you would like to block your outbound CallerID, use a feature code that you can create yourself
Free ON NET CALLS
An on-net call is one where both the calling and called parties are on the same provider's network. Enjoy unlimited free on-net calls between Astervox customers.
HD VOICE
Like HD video, HD voice provides a clearer, more natural sounding telephone system. No more problems distinguishing between ‘f’ and ‘s’ (only on Astervox on-net calls)
REAL TIME CALL LOG
Want to know how much you are spending on the phone? In the PBX menu go to Status - Call History.
Online portal
Our online portal allows you to manage your company account, check your bills, subscribe to new features or launch a support ticket using only your web browser to do so
PROVISIONING
Astervox sophisticated provisioning system takes care of handset configuration as well firmware updates automatically, all is done remotely without hassle.
Advanced Call Center Features
Call RecORDING
Record all calls (in and outbound) send the call recordings to your own FTP or Amazon S3 Bucket or even via SSH to a secure location,
Advanced Stats
Advanced metrics help you manage your call center better, detailed real time information and statistics using your web browser.
CAMPAIGNS
Campaigns feature allows you to load lists of phone numbers into the system and automatically dial them for the agents, when a call is connected it will be passed to the agent.
API
We have an extensive API that allows you to design software that integrates with Astervox Cloud PBX into your own custom software or CRM system.
QUEUE CALLBACK
allows your callers to press a digit to reserve his place in the queue, the client hangs-up and the system calls back when it is his turn in the queue.
CRM INTEGRATION
Astervox VX is built to integrate with CRM solutions such as Zendesk, SugarCRM, Salesforce and as well Hotel PMS systems
WEB-DASHBOARD
Call or contact center managers can easily check queues, calls or agent status on a customizable website and either project it onto a wall or make it visible on a flat screen TV.
IVR DESIGNER
An easy to use designer for IVR or Auto attendant with direct extension and feature code dialing. Choose the Digit to press and assign a destination.
IMMEDIATE BENEFITS
INSTANT SAVINGS
MAINTENANCE FREE
CLOUD RELIABILITY
Scalability
WHAT OUR CLIENTS SAY
“….. We have been working with Astervox for more than a year now. We started off in Malaysia and are now using the service in Singapore and Hong Kong as well. Due to an exceptional service quality and support received, we are looking to grow together with Astervox in other SEA countries soon…..”
“….. Astervox cloud based phone system is simply the way to go for companies with advanced communication requirements, Astervox has shown a lot of flexibility in providing us with support and phones services and rapidly adapts to the ever changing business requirements of our guests whilsts providing some of the most attractive call rates on the market
..We were surprised at how easy and affordable the system was to setup and to use and the cost savings were fantastic. We quickly adapted the Astervox cloud solution to all our satellite offices across Malaysia calling our colleagues hundreds of kilometers away is just dialing an internal extension. The technology and fantastic customer support is world class and their ability to customise their service to suit our needs makes them by far the best corporate communication provider in the country.